Frequently Asked Questions
Everything you need to know about your Stoles® shopping experience.
What materials are used in Stoles® products?
We pride ourselves on using premium, ethically sourced fabrics including Grade A cashmere, organic mulberry silk, and high-quality wool blends to ensure luxury and durability.
How should I care for my stole or scarf?
To maintain the integrity of the fibers, we recommend dry cleaning for all silk and cashmere items. For wool blends, a gentle hand wash in cold water with a mild detergent is suitable.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale and cannot be returned.
Do you offer international shipping?
Yes, Stoles® ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are the colors on the website accurate?
We strive to display our products as accurately as possible. However, due to variations in monitor settings and studio lighting, the actual color may vary slightly from what you see on your screen.